ONS Adds Joint Replacement Case Manager

Tori Kroll, RN, is known to many ONS physicians and staffers from her former position. She was the coordinator for joint and spine programs at Greenwich Hospital.  Tori worked in various departments at the hospital for 38 years, and it was there that she developed her love of orthopedics and helping orthopedic patients.

“This is a dream job for me,” she said of joining ONS.

In this newly created role, Tori will provide joint replacement patients with a full continuum of personalized care from the time a surgery is scheduled through the initial months of recovery.  Further, the position provides many advantages to patients, including a direct line for any questions or concerns.  In addition, Tori may visit patients’ homes to evaluate post-op safety and arrange for supportive equipment, if needed. She may also coordinate post surgical at-home care or a stay at a skilled-care facilities of preferred providers.

“It’s all about achieving the best outcomes,” said Tori. “By establishing a close relationship with patients, we can fully prepare them for every level of the procedure and after.”