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New Hours and Policies

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All Urgent Care Visits By Appointment Only

In response to the alarming rise in the number of coronavirus cases in our area, Orthopaedic & Neurosurgery Specialists (ONS), has designated all in-office appointments for patients who are truly in need of emergency orthopedic diagnosis and treatment. Those patients will be seen by appointment only at the Greenwich office at 6 Greenwich Office Park, on Monday through Saturday, from 12:00 PM to 4:00 PM. The practice suspended all non-essential office visits and elective surgeries in early March.

Safety is the Top Priority

Until the COVID-19 crisis abates, the new requirement for urgent care appointments reduces the risk of infection from a crowded waiting area and complies with social distancing guidelines. As an added safety precaution, patients and individuals who accompany them to the office, will be temperature screened upon arrival. If possible, adult patients are asked to come to his or her appointment alone.

“Ensuring the safety of patients is of paramount importance,” said James G. Cunningham, MD. “Prioritizing patients who are in serious need of emergency orthopedic care provides them with a safe alternative to a hospital ER.”

ONS TeleHealth

The new telemedicine service, ONS TeleHealth, further reduces patients’ risk of exposure while providing a continuity of care from a safe distance. ONS TeleHealth videoconferencing appointments to discuss such matters as X-ray and MRI test results, progress of a treatment plan, and other consultations, provides patients with remote access to a virtual face-to-face visit with an ONS physician from the safety and comfort of home. It also allows the physician to determine if a patient needs to schedule an immediate in-office visit for casting or diagnostic imaging tests. These services can be scheduled at the Greenwich office.​

Essential Physical Rehabilitation

ONS Physical Therapy is still available for individuals requiring essential physical rehabilitation at the Greenwich location and at the Stamford office, at 5 High Ridge Park, 3rd floor, on Monday – Friday from 12:00 PM – 4:00 PM.

In the current environment, Dr. Cunningham said that ONS is taking every possible precaution to protect the health and well-being of patients, staff and the wider community.

For that reason, patients in need of emergency ortho care who have cold or flu-like symptoms, have travelled within 14 days, or are under a directed quarantine or who have a household member under quarantine, must seek treatment at a hospital ER.

Patients can speak to an ONS representative at 203-869-1145 to learn which appointment is appropriate for their condition, or learn more about the temporary changes in policy, hours, locations and the new telemedicine service on our website.

Cindy Catterson

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