The first thing that amazed me about ONS is that there was no wait! I hadn’t even finished filling out my forms when they called me in and I wasn’t used to that. Then Dr. Vitale didn’t make me wait either. X-ray and MRI are all in one place and again, there was no wait. I was reluctant to have the surgery but the doctor took the time to call me on his personal cell in the evening and weekend just to check up on me. I was putting off the hand surgery but Dr. Vitale was concerned I might lose total functionality of my finger or worse if I didn’t take care of it. I realized after the fourth call that this guy was real and this was serious.
I give ONS a five-star rating. It doesn’t get any better than this. It was a good global experience, I kept waiting for the other shoe to drop but it didn’t. I’ve never experienced in my life this level of medical care. I’ve just never seen anything like this. I don’t know how your MD’s set this up, I’m absolutely stunned by the level of how this place operates. Even the trouble I had with insurance where Aetna was coded wrong was taken care of by the billing staff.
Here I am with fine hand functionality back, the doctor accomplished what he hoped to accomplish given the circumstances. That’s the ONS Advantage. (CR)